/* CallCenter Pro - Responsive Production CSS */
@import url('https://fonts.googleapis.com/css2?family=IBM+Plex+Mono:wght@400;500;600&family=IBM+Plex+Sans:wght@300;400;500;600;700&display=swap');

*,*::before,*::after{box-sizing:border-box;margin:0;padding:0;}

:root{
  --bg:       #0d0f14;
  --bg1:      #13161e;
  --bg2:      #181c26;
  --bg3:      #1e2330;
  --border:   #252b3b;
  --border2:  #2e3548;
  --accent:   #3b82f6;
  --accent2:  #2563eb;
  --green:    #22c55e;
  --red:      #ef4444;
  --amber:    #f59e0b;
  --purple:   #a855f7;
  --t1: #f0f2f8;
  --t2: #8491ad;
  --t3: #4e5a7a;
  --font: 'IBM Plex Sans', sans-serif;
  --mono: 'IBM Plex Mono', monospace;
}

html,body{height:100%;font-family:var(--font);background:var(--bg);color:var(--t1);font-size:14px;line-height:1.5;}
.hidden{display:none!important;}

/* SCREENS */
.screen{display:none;position:fixed;inset:0;background:var(--bg);}
.screen.active{display:flex;}

/* LOGIN */
#login-screen{
  background:radial-gradient(ellipse 900px 700px at 30% 20%,rgba(59,130,246,.08),transparent 70%),
             radial-gradient(ellipse 600px 500px at 80% 80%,rgba(168,85,247,.06),transparent 60%),var(--bg);
  align-items:center;justify-content:center;overflow-y:auto;padding:20px;
}
.login-wrap{width:100%;max-width:420px;}
.login-brand{display:flex;align-items:center;gap:14px;margin-bottom:36px;}
.brand-icon{width:48px;height:48px;color:var(--accent);background:rgba(59,130,246,.1);border:1px solid rgba(59,130,246,.2);border-radius:12px;padding:8px;display:flex;}
.brand-icon svg{width:100%;height:100%;}
.brand-icon.sm{width:32px;height:32px;padding:5px;border-radius:8px;}
.brand-name{font-size:20px;font-weight:700;letter-spacing:-.5px;}
.brand-sub{font-size:11px;color:var(--t3);letter-spacing:1px;text-transform:uppercase;font-family:var(--mono);}
.login-card{background:var(--bg1);border:1px solid var(--border);border-radius:14px;padding:32px;box-shadow:0 24px 60px rgba(0,0,0,.5);}
.login-card h2{font-size:20px;font-weight:600;margin-bottom:6px;}
.login-hint{color:var(--t2);font-size:13px;margin-bottom:24px;}
.login-meta{margin-top:16px;font-size:11px;color:var(--t3);text-align:center;font-family:var(--mono);}
.login-footer{margin-top:24px;font-size:12px;color:var(--t3);text-align:center;}
.tenant-badge{margin-bottom:16px;padding:8px 12px;background:rgba(59,130,246,.08);border:1px solid rgba(59,130,246,.2);border-radius:8px;font-size:12px;font-weight:500;color:var(--accent);text-align:center;}

/* FIELDS */
.field{margin-bottom:14px;}
.field label{display:block;font-size:12px;font-weight:500;color:var(--t2);margin-bottom:6px;}
.field input,.field textarea,.field select{
  width:100%;background:var(--bg2);border:1px solid var(--border);border-radius:8px;
  padding:10px 14px;font-size:14px;font-family:var(--font);color:var(--t1);outline:none;
  transition:border-color .2s,box-shadow .2s;
}
.field input:focus,.field textarea:focus,.field select:focus{border-color:var(--accent);box-shadow:0 0 0 3px rgba(59,130,246,.15);}
.field input::placeholder,.field textarea::placeholder{color:var(--t3);}
.field textarea{resize:vertical;min-height:80px;}
.field select{appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 20 20' fill='%238491ad'%3E%3Cpath fill-rule='evenodd' d='M5.293 7.293a1 1 0 011.414 0L10 10.586l3.293-3.293a1 1 0 111.414 1.414l-4 4a1 1 0 01-1.414 0l-4-4a1 1 0 010-1.414z'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 10px center;background-size:18px;}
.mt-2{margin-top:12px;}.mt-3{margin-top:18px;}

/* BUTTONS */
.btn-primary{width:100%;padding:12px;border:none;border-radius:8px;background:var(--accent);color:#fff;font-size:14px;font-weight:600;font-family:var(--font);cursor:pointer;display:flex;align-items:center;justify-content:center;gap:8px;transition:all .2s;box-shadow:0 4px 14px rgba(59,130,246,.3);}
.btn-primary:hover:not(:disabled){background:var(--accent2);transform:translateY(-1px);}
.btn-primary:disabled{opacity:.6;cursor:not-allowed;transform:none;}
.btn-primary.sm{width:auto;padding:8px 18px;font-size:13px;}
.btn-secondary{padding:10px 20px;border:1px solid var(--border2);border-radius:8px;background:transparent;color:var(--t2);font-size:14px;font-family:var(--font);cursor:pointer;transition:all .2s;}
.btn-secondary:hover{background:var(--bg3);color:var(--t1);}
.btn-spin{width:16px;height:16px;border:2px solid rgba(255,255,255,.3);border-top-color:#fff;border-radius:50%;animation:spin .7s linear infinite;}
@keyframes spin{to{transform:rotate(360deg);}}

/* ALERTS */
.alert{padding:10px 14px;border-radius:8px;font-size:13px;margin-bottom:14px;}
.alert-error{background:rgba(239,68,68,.1);border:1px solid rgba(239,68,68,.3);color:#fca5a5;}

/* TOPBAR - Desktop fixed, mobile flows */
#dashboard-screen{display:none;flex-direction:column;height:100vh;}
#dashboard-screen.active{display:flex;}
.topbar{display:flex;align-items:center;justify-content:space-between;padding:0 20px;height:56px;background:var(--bg1);border-bottom:1px solid var(--border);flex-shrink:0;z-index:10;}
.topbar-left,.topbar-right{min-width:200px;}
.topbar-right{display:flex;justify-content:flex-end;}
.topbar-brand{display:flex;align-items:center;gap:10px;font-weight:600;font-size:15px;}
.status-bar{display:flex;gap:4px;background:var(--bg2);border:1px solid var(--border);border-radius:8px;padding:3px;}
.status-btn{display:flex;align-items:center;gap:6px;padding:5px 12px;border:none;border-radius:6px;font-size:12px;font-weight:500;font-family:var(--font);color:var(--t2);background:transparent;cursor:pointer;transition:all .2s;}
.status-btn.active{background:var(--accent);color:#fff;}
.status-btn:hover{background:var(--bg3);color:var(--t1);}
.status-btn:disabled,.status-btn.disabled-in-call{opacity:.35;cursor:not-allowed;}
.status-btn:disabled:hover,.status-btn.disabled-in-call:hover{background:transparent;}
.dot{width:7px;height:7px;border-radius:50%;display:inline-block;flex-shrink:0;}
.dot.green{background:var(--green);box-shadow:0 0 6px var(--green);}
.dot.red{background:var(--red);}
.dot.amber{background:var(--amber);}
.dot.gray{background:var(--t3);}
.agent-badge{display:flex;align-items:center;gap:10px;}
.agent-avatar{width:36px;height:36px;border-radius:50%;background:linear-gradient(135deg,var(--accent),var(--purple));display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:700;font-family:var(--mono);color:#fff;}
.agent-info{display:flex;flex-direction:column;}
.agent-ext{font-size:14px;font-weight:600;font-family:var(--mono);}
.agent-reg{display:flex;align-items:center;gap:5px;font-size:11px;color:var(--t2);}
.reg-dot{width:6px;height:6px;border-radius:50%;background:var(--t3);flex-shrink:0;}
.reg-dot.registered{background:var(--green);box-shadow:0 0 5px var(--green);}
.reg-dot.offline{background:var(--red);}
.reg-dot.on-break{background:var(--amber);box-shadow:0 0 5px var(--amber);}

/* MAIN LAYOUT - Desktop 3 columns fixed height */
.main-layout{display:grid;grid-template-columns:280px 1fr 280px;gap:0;flex:1;overflow:hidden;min-height:0;}

/* PANELS */
.panel{background:var(--bg1);border-right:1px solid var(--border);overflow-y:auto;overflow-x:hidden;padding:16px;}
.panel-main{border-right:1px solid var(--border);background:var(--bg);display:flex;flex-direction:column;overflow:hidden;}
.panel-log{border-right:none;}
.panel-title{font-size:11px;font-weight:600;color:var(--t3);text-transform:uppercase;letter-spacing:1.5px;margin-bottom:14px;font-family:var(--mono);}

/* SOFTPHONE */
.call-banner{display:flex;align-items:center;gap:12px;background:rgba(59,130,246,.08);border:1px solid rgba(59,130,246,.2);border-radius:10px;padding:12px;margin-bottom:14px;}
.call-av{width:38px;height:38px;border-radius:50%;background:linear-gradient(135deg,var(--green),#16a34a);display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:700;font-family:var(--mono);color:#fff;flex-shrink:0;}
.call-meta{flex:1;min-width:0;}
.call-peer{font-size:14px;font-weight:600;font-family:var(--mono);}
.call-state{font-size:11px;color:var(--t2);}
.call-timer{font-family:var(--mono);font-size:13px;color:var(--green);letter-spacing:1px;flex-shrink:0;}
.incoming-panel{background:rgba(34,197,94,.05);border:1px solid rgba(34,197,94,.15);border-radius:10px;padding:16px;margin-bottom:14px;display:flex;flex-direction:column;align-items:center;gap:10px;}
.incoming-pulse{position:relative;width:56px;height:56px;display:flex;align-items:center;justify-content:center;}
.pulse-ring{position:absolute;inset:0;border-radius:50%;border:2px solid var(--green);animation:pulse 1.2s ease-out infinite;}
@keyframes pulse{0%{transform:scale(1);opacity:.8;}100%{transform:scale(1.9);opacity:0;}}
.pulse-icon{width:40px;height:40px;background:var(--green);border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;z-index:1;}
.pulse-icon svg{width:20px;height:20px;}
.incoming-info{text-align:center;}
.incoming-label{font-size:10px;color:var(--t2);text-transform:uppercase;letter-spacing:1px;}
.incoming-num{font-size:18px;font-weight:700;font-family:var(--mono);}
.incoming-btns{display:flex;gap:16px;}
.dial-row{display:flex;gap:8px;margin-bottom:12px;}
.dial-input{flex:1;background:var(--bg2);border:1px solid var(--border);border-radius:8px;padding:10px 14px;font-size:18px;font-family:var(--mono);font-weight:500;color:var(--t1);outline:none;letter-spacing:2px;transition:border-color .2s,box-shadow .2s;min-width:0;}
.dial-input:focus{border-color:var(--accent);box-shadow:0 0 0 3px rgba(59,130,246,.15);}
.dial-input::placeholder{font-size:12px;letter-spacing:0;font-family:var(--font);}
.btn-icon-sm{width:40px;height:40px;background:var(--bg2);border:1px solid var(--border);border-radius:8px;color:var(--t2);cursor:pointer;font-size:14px;transition:all .2s;flex-shrink:0;}
.btn-icon-sm:hover{background:rgba(239,68,68,.1);color:var(--red);}
.keypad{display:grid;grid-template-columns:repeat(3,1fr);gap:6px;margin-bottom:14px;}
.key{background:var(--bg2);border:1px solid var(--border);border-radius:8px;padding:12px 6px 10px;font-size:17px;font-weight:600;font-family:var(--mono);color:var(--t1);cursor:pointer;display:flex;flex-direction:column;align-items:center;gap:1px;line-height:1;transition:all .15s;user-select:none;}
.key sub{font-size:7px;font-family:var(--font);color:var(--t3);letter-spacing:1.5px;font-style:normal;}
.key:hover{background:var(--bg3);border-color:var(--border2);}
.key:active{transform:scale(.92);background:var(--bg);}
.call-btns{display:flex;align-items:center;justify-content:center;gap:12px;}
.ctrl-btn{width:44px;height:44px;border-radius:50%;border:1px solid var(--border2);background:var(--bg2);color:var(--t2);cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .2s;flex-shrink:0;}
.ctrl-btn svg{width:18px;height:18px;}
.ctrl-btn:hover{background:var(--bg3);color:var(--t1);}
.ctrl-btn.muted{background:rgba(239,68,68,.15);color:var(--red);border-color:rgba(239,68,68,.3);}
.ctrl-btn.on-hold{background:rgba(245,158,11,.15);color:var(--amber);border-color:rgba(245,158,11,.3);}
.call-action-btn{width:52px;height:52px;border-radius:50%;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .2s;box-shadow:0 4px 12px rgba(0,0,0,.3);flex-shrink:0;}
.call-action-btn svg{width:22px;height:22px;}
.call-action-btn.call{background:var(--green);color:#fff;box-shadow:0 4px 16px rgba(34,197,94,.4);}
.call-action-btn.hangup,.call-action-btn.reject{background:var(--red);color:#fff;box-shadow:0 4px 16px rgba(239,68,68,.4);}
.call-action-btn.answer{background:var(--green);color:#fff;}
.call-action-btn:hover{transform:scale(1.08);}
.call-action-btn:active{transform:scale(.94);}

/* ACTION BAR */
.action-bar{display:flex;flex-wrap:wrap;row-gap:8px;gap:6px;padding:14px 16px;border-bottom:1px solid var(--border);background:var(--bg1);flex-shrink:0;}
.action-pill{display:flex;align-items:center;gap:6px;padding:7px 14px;border:1px solid var(--border);border-radius:20px;background:transparent;color:var(--t2);font-size:12px;font-weight:500;font-family:var(--font);cursor:pointer;transition:all .2s;white-space:nowrap;}
.action-pill svg{width:14px;height:14px;flex-shrink:0;}
.action-pill.active,.action-pill:hover{background:var(--bg2);color:var(--t1);border-color:var(--accent);}

/* QUICK ACTIONS */
.quick-actions{display:flex;gap:8px;padding:12px 16px;border-bottom:1px solid var(--border);flex-shrink:0;}
.qa-btn{flex:1;display:flex;align-items:center;justify-content:center;gap:6px;padding:8px 10px;border-radius:8px;border:1px solid var(--border);background:var(--bg2);color:var(--t2);font-size:11px;font-weight:500;font-family:var(--font);cursor:pointer;transition:all .2s;min-width:0;}
.qa-btn svg{width:14px;height:14px;flex-shrink:0;}
.qa-btn:hover{color:var(--t1);border-color:var(--border2);}
.qa-btn.drop:hover{background:rgba(239,68,68,.1);border-color:rgba(239,68,68,.3);color:var(--red);}
.qa-btn.callback:hover{background:rgba(59,130,246,.1);border-color:rgba(59,130,246,.3);color:var(--accent);}
.qa-btn.break:hover{background:rgba(245,158,11,.1);border-color:rgba(245,158,11,.3);color:var(--amber);}
.qa-btn.dropped:hover{background:rgba(107,114,128,.1);border-color:rgba(107,114,128,.3);color:#9ca3af;}
.qa-btn.transfer:hover{background:rgba(168,85,247,.1);border-color:rgba(168,85,247,.3);color:var(--purple);}
.qa-btn.summary:hover{background:rgba(34,197,94,.1);border-color:rgba(34,197,94,.3);color:var(--green);}
.qa-btn.summary svg{color:var(--green);}

/* SUMMARY DASHBOARD */
.summary-grid{display:grid;grid-template-columns:1fr 1fr 1fr;gap:10px;padding:4px 0 12px;}
.summary-card{background:var(--bg2);border:1px solid var(--border);border-radius:10px;padding:14px 12px;display:flex;flex-direction:column;position:relative;overflow:hidden;transition:all .25s;cursor:default;}
.summary-card:hover{transform:translateY(-2px);border-color:var(--border2);}
.summary-card .sc-header{display:flex;align-items:center;gap:10px;margin-bottom:10px;}
.summary-card .sc-icon{width:32px;height:32px;border-radius:8px;display:flex;align-items:center;justify-content:center;flex-shrink:0;}
.summary-card .sc-icon svg{width:16px;height:16px;}
.summary-card .sc-label{font-size:9px;color:var(--t3);text-transform:uppercase;letter-spacing:.5px;}
.summary-card .sc-value{font-size:18px;font-weight:600;color:var(--t1);font-family:var(--mono);}
.summary-card .sc-bar{height:2px;border-radius:2px;margin-top:10px;opacity:.4;}
.card-blue .sc-icon{background:rgba(59,130,246,.12);color:var(--accent);}
.card-blue .sc-bar{background:var(--accent);}
.card-blue{border-left:3px solid var(--accent);}
.card-green .sc-icon{background:rgba(34,197,94,.12);color:var(--green);}
.card-green .sc-bar{background:var(--green);}
.card-green{border-left:3px solid var(--green);}
.card-cyan .sc-icon{background:rgba(6,182,212,.12);color:#06b6d4;}
.card-cyan .sc-bar{background:#06b6d4;}
.card-cyan{border-left:3px solid #06b6d4;}
.card-purple .sc-icon{background:rgba(168,85,247,.12);color:#a855f7;}
.card-purple .sc-bar{background:#a855f7;}
.card-purple{border-left:3px solid #a855f7;}
.card-red .sc-icon{background:rgba(239,68,68,.12);color:var(--red);}
.card-red .sc-bar{background:var(--red);}
.card-red{border-left:3px solid var(--red);}
.card-amber .sc-icon{background:rgba(245,158,11,.12);color:var(--amber);}
.card-amber .sc-bar{background:var(--amber);}
.card-amber{border-left:3px solid var(--amber);}
.card-indigo .sc-icon{background:rgba(99,102,241,.12);color:#6366f1;}
.card-indigo .sc-bar{background:#6366f1;}
.card-indigo{border-left:3px solid #6366f1;}
.card-pink .sc-icon{background:rgba(236,72,153,.12);color:#ec4899;}
.card-pink .sc-bar{background:#ec4899;}
.card-pink{border-left:3px solid #ec4899;}
.card-emerald .sc-icon{background:rgba(16,185,129,.12);color:#10b981;}
.card-emerald .sc-bar{background:#10b981;}
.card-emerald{border-left:3px solid #10b981;}

/* WRAP-UP BADGE */
.wrap-badge{display:none;}
.wrap-icon{width:28px;height:28px;border-radius:7px;background:rgba(99,102,241,.15);color:#6366f1;display:flex;align-items:center;justify-content:center;flex-shrink:0;}
.wrap-icon svg{width:14px;height:14px;}
.wrap-info{display:flex;align-items:center;gap:8px;flex:1;}
.wrap-label{font-size:11px;font-weight:600;color:#6366f1;text-transform:uppercase;letter-spacing:.5px;}
.wrap-timer{font-size:13px;font-weight:500;font-family:var(--mono);color:var(--t1);}
.wrap-end-btn{background:none;border:none;color:var(--t3);cursor:pointer;padding:4px;border-radius:5px;line-height:1;font-size:14px;}
.wrap-end-btn:hover{background:rgba(99,102,241,.15);color:#6366f1;}

/* BREAK CODE CHIPS */
.bc-grid{display:flex;flex-wrap:wrap;gap:5px;margin-top:4px;}
.bc-chip{display:inline-flex;align-items:center;gap:6px;background:var(--bg3);border:1px solid var(--border);border-radius:6px;padding:3px 8px;font-size:10px;line-height:1.4;}
.bc-chip .bc-label{color:var(--t2);font-weight:500;}
.bc-chip .bc-time{color:var(--t1);font-family:var(--mono);font-weight:600;}
.bc-chip.bc-empty{background:none;border-color:transparent;color:var(--t3);font-size:11px;padding:3px 0;}

/* VIEW PANELS */
.view-panel{padding:16px;flex:1;overflow-y:auto;min-height:0;}
.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:40px;color:var(--t3);text-align:center;gap:8px;}
.empty-state.sm{padding:20px;}
.empty-icon{font-size:32px;}
.empty-sub{font-size:12px;color:var(--t3);}
.active-call-card{background:var(--bg2);border:1px solid var(--border);border-radius:10px;overflow:hidden;}
.ac-row{display:flex;align-items:center;padding:12px 16px;border-bottom:1px solid var(--border);}
.ac-row:last-child{border-bottom:none;}
.ac-label{width:90px;font-size:12px;color:var(--t2);flex-shrink:0;}
.ac-value{font-size:14px;font-weight:500;font-family:var(--mono);}
.dnd-card{background:var(--bg2);border:1px solid var(--border);border-radius:10px;padding:24px;display:flex;flex-direction:column;align-items:center;gap:14px;text-align:center;}
.dnd-icon{font-size:40px;}
.dnd-text{font-size:15px;font-weight:500;}
.dnd-hint{font-size:12px;color:var(--t2);}
.btn-toggle{padding:8px 20px;border-radius:8px;border:1px solid var(--border2);background:var(--bg3);color:var(--t1);font-size:13px;font-family:var(--font);cursor:pointer;transition:all .2s;}
.btn-toggle:hover{background:var(--accent);border-color:var(--accent);}
.script-area{display:flex;flex-direction:column;gap:12px;}
.script-greeting,.script-section{background:var(--bg2);border:1px solid var(--border);border-radius:8px;padding:14px;font-size:13px;margin-bottom:8px;}
.script-greeting strong,.script-section strong{color:var(--t2);display:block;margin-bottom:6px;font-size:11px;text-transform:uppercase;letter-spacing:1px;}
.script-var{color:var(--accent);}
.script-text{white-space:pre-wrap;line-height:1.7;font-size:13px;padding-top:6px;}
.script-accordion{background:var(--bg2);border:1px solid var(--border);border-radius:10px;margin-bottom:12px;overflow:hidden;}
.script-acc-header{display:flex;align-items:center;justify-content:space-between;padding:14px 18px;cursor:pointer;transition:background .15s;user-select:none;}
.script-acc-header:hover{background:var(--bg3);}
.script-acc-title{font-size:14px;font-weight:600;color:var(--accent);}
.script-acc-arrow{font-size:12px;color:var(--t2);transition:transform .2s;flex-shrink:0;margin-left:12px;}
.script-acc-arrow.arrow-down{transform:rotate(90deg);}
.script-acc-body{max-height:0;overflow:hidden;transition:max-height .3s ease, padding .3s ease;padding:0 18px;}
.script-acc-body.acc-open{max-height:2000px;padding:0 18px 18px;}
.queue-list{display:flex;flex-direction:column;gap:8px;}

/* SEARCH BAR */
.search-bar{margin-bottom:10px;}
.search-bar input{width:100%;background:var(--bg2);border:1px solid var(--border);border-radius:8px;padding:8px 12px;font-size:12px;font-family:var(--font);color:var(--t1);outline:none;transition:border-color .2s;}
.search-bar input:focus{border-color:var(--accent);box-shadow:0 0 0 2px rgba(59,130,246,.15);}
.search-bar input::placeholder{color:var(--t3);}

/* PAGINATION */
.pagination{display:flex;justify-content:center;align-items:center;gap:4px;margin-top:8px;padding:6px 0;flex-wrap:wrap;}
.page-btn{width:28px;height:28px;border-radius:6px;border:1px solid var(--border);background:var(--bg2);color:var(--t2);font-size:12px;font-family:var(--mono);cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .2s;}
.page-btn:hover{background:var(--bg3);color:var(--t1);}
.page-btn.active{background:var(--accent);color:#fff;border-color:var(--accent);}
.page-btn:disabled{opacity:.4;cursor:not-allowed;}
.page-dots{color:var(--t3);font-size:12px;padding:0 4px;}

/* CALL LOG */
.call-log{display:flex;flex-direction:column;gap:6px;margin-bottom:8px;overflow-y:auto;max-height:260px;}
.log-item{background:var(--bg2);border:1px solid var(--border);border-radius:8px;padding:10px 12px;display:flex;flex-direction:column;gap:3px;}
.log-num{font-size:13px;font-weight:600;font-family:var(--mono);}
.log-meta{display:flex;justify-content:space-between;font-size:11px;color:var(--t3);gap:8px;flex-wrap:wrap;}
.log-in{color:var(--green);}
.log-out{color:var(--accent);}
.log-missed{color:var(--red);}
.log-callback{color:var(--purple);}

/* EXTENSIONS */
.ext-list{display:flex;flex-direction:column;gap:6px;overflow-y:auto;max-height:260px;}
.ext-item{display:flex;align-items:center;justify-content:space-between;background:var(--bg2);border:1px solid var(--border);border-radius:8px;padding:8px 12px;gap:8px;}
.ext-info{flex:1;min-width:0;}
.ext-num-row{display:flex;align-items:center;gap:6px;margin-bottom:2px;}
.ext-num{font-size:13px;font-weight:600;font-family:var(--mono);}
.ext-pass{font-size:11px;color:var(--t3);font-family:var(--mono);}
.ext-right{display:flex;align-items:center;gap:8px;flex-shrink:0;}
.ext-status-label{font-size:10px;color:var(--t3);text-transform:uppercase;letter-spacing:.5px;}
.ext-dot{width:8px;height:8px;border-radius:50%;display:inline-block;flex-shrink:0;}
.ext-dot-online{background:var(--green);box-shadow:0 0 5px var(--green);}
.ext-dot-offline{background:var(--t3);}
.ext-dot-break{background:var(--amber);box-shadow:0 0 5px var(--amber);}
.ext-dot-dnd{background:var(--red);}
.ext-call-btn,.log-call-btn{padding:4px 10px;border:1px solid var(--border2);border-radius:6px;background:transparent;color:var(--accent);font-size:11px;cursor:pointer;transition:all .2s;flex-shrink:0;}
.ext-call-btn:hover,.log-call-btn:hover{background:rgba(59,130,246,.1);}

/* DROPPED */
.dropped-list{display:flex;flex-direction:column;gap:6px;max-height:300px;overflow-y:auto;margin-bottom:12px;}
.dropped-item{background:var(--bg2);border:1px solid rgba(239,68,68,.2);border-radius:8px;padding:10px 12px;display:flex;align-items:center;justify-content:space-between;gap:8px;}
.dropped-info{flex:1;min-width:0;}
.dropped-num{font-size:13px;font-weight:600;font-family:var(--mono);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;}
.dropped-time{font-size:11px;color:var(--t3);}
.dropped-cb-btn{padding:5px 12px;border-radius:6px;border:1px solid var(--green);background:rgba(34,197,94,.1);color:var(--green);font-size:11px;cursor:pointer;transition:all .2s;white-space:nowrap;flex-shrink:0;}
.dropped-cb-btn:hover{background:var(--green);color:#fff;}

/* BREAK TIMER */
.break-timer-display{background:rgba(245,158,11,.1);border:1px solid rgba(245,158,11,.2);border-radius:8px;padding:12px;text-align:center;margin-bottom:12px;font-family:var(--mono);}
.break-timer-display .break-label{font-size:11px;color:var(--amber);text-transform:uppercase;margin-bottom:4px;}
.break-timer-display .break-time{font-size:24px;font-weight:700;color:var(--amber);}
.break-timer-display .break-code-label{font-size:12px;color:var(--t2);margin-top:4px;}

/* NOTICE BOARD */
.notice-list{display:flex;flex-direction:column;gap:6px;overflow-y:auto;max-height:200px;}
.notice-item{background:var(--bg2);border:1px solid var(--border);border-radius:8px;padding:8px 10px;cursor:pointer;transition:all .2s;}
.notice-item:hover{border-color:var(--accent);}
.notice-unread{border-left:3px solid var(--accent);background:rgba(59,130,246,.05);}
.notice-read{border-left:3px solid var(--t3);opacity:.7;}
.notice-title{font-size:12px;font-weight:600;margin-bottom:3px;color:var(--t1);}
.notice-msg{font-size:11px;color:var(--t2);margin-bottom:3px;white-space:pre-wrap;word-break:break-word;}
.notice-ts{font-size:9px;color:var(--t3);}
.notice-empty{font-size:11px;color:var(--t3);text-align:center;padding:12px;cursor:default;}
.notice-badge{display:inline-block;padding:1px 6px;border-radius:8px;background:var(--accent);color:#fff;font-size:10px;font-weight:600;vertical-align:middle;margin-left:4px;}

/* TRANSFER TYPE */
.transfer-type-group{display:flex;flex-direction:column;gap:6px;}
.transfer-type-opt{display:flex;align-items:center;gap:8px;padding:8px 10px;background:var(--bg2);border:1px solid var(--border);border-radius:8px;cursor:pointer;transition:all .2s;}
.transfer-type-opt:hover{border-color:var(--accent);}
.transfer-type-opt input[type="radio"]{accent-color:var(--accent);width:16px;height:16px;cursor:pointer;}
.transfer-type-label{font-size:13px;font-weight:500;color:var(--t1);}
.transfer-type-desc{font-size:10px;color:var(--t3);display:block;}

/* TRANSFER STATUS */
.transfer-status{padding:8px 12px;border-radius:6px;font-size:12px;margin-bottom:12px;text-align:center;}
.transfer-status.success{background:rgba(34,197,94,.1);border:1px solid rgba(34,197,94,.3);color:var(--green);}
.transfer-status.error{background:rgba(239,68,68,.1);border:1px solid rgba(239,68,68,.3);color:var(--red);}
.transfer-status.info{background:rgba(59,130,246,.1);border:1px solid rgba(59,130,246,.3);color:var(--accent);}

/* MODALS */
.modal{position:fixed;inset:0;background:rgba(0,0,0,.6);display:flex;align-items:center;justify-content:center;z-index:100;backdrop-filter:blur(4px);padding:20px;overflow-y:auto;}
.modal-box{background:var(--bg1);border:1px solid var(--border);border-radius:14px;padding:24px;width:100%;max-width:360px;box-shadow:0 24px 60px rgba(0,0,0,.5);}
.modal-box.modal-lg{max-width:480px;}
.modal-title{font-size:16px;font-weight:600;margin-bottom:16px;}
.modal-btns{display:flex;gap:8px;margin-top:16px;}
.modal-btns .btn-primary{flex:1;}

/* FORM MODAL */
.form-modal-subtitle{font-size:12px;color:var(--t2);margin-bottom:16px;}
#clientinfo-body{display:flex;flex-wrap:wrap;gap:14px;}
#clientinfo-body .form-field-group{flex:0 0 calc(50% - 7px);min-width:0;}
#clientinfo-body .form-field-group.full-width{flex:0 0 100%;}
.form-field-group{margin-bottom:0;}
.form-field-group label{display:block;font-size:12px;font-weight:500;color:var(--t2);margin-bottom:6px;}
.form-field-group .required{color:var(--red);margin-left:2px;}
.form-field-group input,.form-field-group textarea,.form-field-group select{
  width:100%;background:var(--bg2);border:1px solid var(--border);border-radius:8px;
  padding:10px 14px;font-size:14px;font-family:var(--font);color:var(--t1);outline:none;
  transition:border-color .2s,box-shadow .2s;
}
.form-field-group input:focus,.form-field-group textarea:focus,.form-field-group select:focus{border-color:var(--accent);box-shadow:0 0 0 3px rgba(59,130,246,.15);}
.form-field-group textarea{resize:vertical;min-height:60px;}
.form-field-group select{appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 20 20' fill='%238491ad'%3E%3Cpath fill-rule='evenodd' d='M5.293 7.293a1 1 0 011.414 0L10 10.586l3.293-3.293a1 1 0 111.414 1.414l-4 4a1 1 0 01-1.414 0l-4-4a1 1 0 010-1.414z'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 10px center;background-size:18px;}
.form-field-group .radio-group,.form-field-group .checkbox-group{display:flex;flex-direction:column;gap:6px;}
.form-field-group .radio-group label,.form-field-group .checkbox-group label{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--t1);cursor:pointer;}
.form-field-group .radio-group input[type="radio"],.form-field-group .checkbox-group input[type="checkbox"]{width:16px;height:16px;accent-color:var(--accent);cursor:pointer;}

.form-modal-caller{background:rgba(59,130,246,.08);border:1px solid rgba(59,130,246,.2);border-radius:8px;padding:10px 14px;margin-bottom:16px;font-size:13px;display:flex;align-items:center;gap:8px;}
.form-modal-caller strong{color:var(--accent);font-family:var(--mono);}
.form-actions{display:flex;gap:8px;margin-top:16px;}
.form-actions .btn-primary{margin-right:auto;}

/* ====================================================================
   HISTORY MODAL
   ==================================================================== */
.history-entry{background:var(--bg2);border:1px solid var(--border);border-radius:6px;padding:10px 12px;margin-bottom:8px;}
.history-entry-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:6px;font-size:11px;color:var(--t2);}
.history-date{font-family:var(--mono);}
.history-dir{background:rgba(59,130,246,.1);color:var(--accent);padding:2px 8px;border-radius:4px;font-weight:500;text-transform:capitalize;}
.history-entry-body{display:flex;flex-wrap:wrap;gap:4px 12px;}
.history-field{font-size:12px;color:var(--t1);}
.history-field-key{font-weight:600;color:var(--t2);}

/* ====================================================================
   TOAST NOTIFICATION
   ==================================================================== */
.toast{position:fixed;bottom:30px;left:50%;transform:translateX(-50%);background:#1e293b;color:#fff;padding:12px 24px;border-radius:8px;font-size:14px;z-index:9999;box-shadow:0 4px 16px rgba(0,0,0,.3);transition:opacity .3s;max-width:90%;text-align:center;}
.toast.hidden{opacity:0;pointer-events:none;}

/* ====================================================================
   DISPOSITION MODAL
   ==================================================================== */
.disposition-list{display:grid;grid-template-columns:1fr 1fr;gap:6px;max-height:340px;overflow-y:auto;overflow-x:hidden;margin-bottom:12px;}
.disp-item{display:flex;align-items:center;gap:10px;background:var(--bg2);border:1px solid var(--border);border-radius:10px;padding:10px 14px;cursor:pointer;transition:background .12s,border-color .12s,box-shadow .12s;}
.disp-item:hover{background:var(--bg3);border-color:var(--accent);box-shadow:inset 3px 0 0 var(--accent),0 1px 4px rgba(0,0,0,.15);}
.disp-color{width:12px;height:12px;border-radius:50%;flex-shrink:0;border:2px solid rgba(255,255,255,.15);}
.disp-name{font-size:13px;font-weight:500;color:var(--t1);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.disp-meta{font-size:11px;color:var(--t3);margin-left:auto;white-space:nowrap;}
.pending-disp-list{display:flex;flex-direction:column;gap:4px;max-height:200px;overflow-y:auto;overflow-x:hidden;margin-bottom:12px;}
.pending-disp{cursor:pointer;}
.pending-disp:hover{background:var(--bg3);border-color:var(--accent);box-shadow:inset 3px 0 0 #f59e0b,0 1px 4px rgba(0,0,0,.15);}

/* ====================================================================
   ULTRA-WIDE DESKTOP: keep main content readable instead of stretching
   ==================================================================== */
@media(min-width:1600px){
  .panel-main .view-panel{max-width:1100px;margin:0 auto;width:100%;}
}

/* ====================================================================
   RESPONSIVE - TABLET (≤1024px): narrower side panels, still 3 columns
   ==================================================================== */
@media(max-width:1024px){
  .main-layout{grid-template-columns:240px 1fr 220px;}
  .summary-grid{grid-template-columns:1fr 1fr;}
}

/* ====================================================================
   RESPONSIVE - SMALL TABLET / LARGE PHONE (≤900px)
   Stack the 3-column layout instead of squeezing it, and let the app
   shell scroll naturally instead of trapping each panel in its own
   fixed-height scroll area.
   ==================================================================== */
@media(max-width:900px){
  html,body{height:auto;}
  #dashboard-screen,#dashboard-screen.active{height:auto;min-height:100vh;}
  .topbar{position:sticky;top:0;flex-wrap:wrap;height:auto;min-height:56px;padding:8px 12px;}
  .topbar-left,.topbar-right{min-width:0;}
  .topbar-center{order:3;width:100%;}
  .status-bar{width:100%;justify-content:center;}
  .main-layout{display:flex;flex-direction:column;overflow:visible;height:auto;}
  .panel{overflow:visible;max-height:none;border-right:none;border-bottom:1px solid var(--border);}
  .panel-main{overflow:visible;}
  .panel-log{border-bottom:none;}
  .view-panel{overflow:visible;max-height:none;}
  .action-bar{flex-wrap:wrap;row-gap:8px;}
}

/* ====================================================================
   RESPONSIVE - PHONE 480px
   ==================================================================== */
@media(max-width:480px){
  html,body{font-size:13px;}
  .topbar{height:46px;padding:0 8px;}
  .status-bar{gap:2px;padding:2px;}
  .status-btn{padding:4px 8px;font-size:11px;}
  .action-pill{padding:6px 10px;font-size:11px;}
  .panel{padding:10px;}
  .panel-title{margin-bottom:10px;}
  .keypad{gap:4px;}
  .key{padding:10px 4px 8px;font-size:15px;}
  .call-action-btn{width:46px;height:46px;}
  .ctrl-btn{width:38px;height:38px;}
  .ctrl-btn svg{width:16px;height:16px;}
  .dial-input{font-size:16px;padding:8px 12px;}
  .call-banner{padding:10px;gap:8px;}
  .call-av{width:32px;height:32px;font-size:11px;}
  .incoming-pulse{width:48px;height:48px;}
  .pulse-icon{width:36px;height:36px;}
  .incoming-num{font-size:16px;}
  .modal{padding:12px;}
  .modal-box{padding:18px;max-width:100%;}
  .ac-row{padding:10px 12px;}
  .ac-label{width:70px;font-size:11px;}
  .ac-value{font-size:12px;}
  .qa-btn{min-width:calc(50% - 3px);}
  #clientinfo-body .form-field-group{flex:0 0 100%;}
  .summary-grid{grid-template-columns:1fr;}
  .disposition-list,.cb-list{grid-template-columns:1fr;}
}

/* ======================== CALLBACK BAR ======================== */
.callback-bar{
  display:flex;
  align-items:center;
  gap:10px;
  padding:8px 12px;
  margin:6px 12px;
  background:linear-gradient(135deg,#1e293b,#0f172a);
  border:1px solid var(--accent);
  border-radius:8px;
  animation:cbPulse 2s infinite;
}
@keyframes cbPulse{
  0%,100%{box-shadow:0 0 4px rgba(59,130,246,.2);}
  50%{box-shadow:0 0 12px rgba(59,130,246,.5);}
}
.callback-bar-icon{font-size:20px;color:var(--accent);}
.callback-bar-info{flex:1;display:flex;flex-wrap:wrap;gap:4px;align-items:center;font-size:13px;}
.callback-bar-actions{display:flex;gap:6px;flex-shrink:0;}
.cb-btn{
  padding:4px 12px;border:none;border-radius:5px;
  font-size:12px;font-weight:600;cursor:pointer;white-space:nowrap;
}
.cb-call{background:var(--green);color:#fff;}
.cb-call:hover{background:#16a34a;}
.cb-snooze{background:var(--bg3);color:var(--t2);border:1px solid var(--border);}
.cb-snooze:hover{background:var(--border2);color:var(--t1);}

/* ======================== CALLBACK BADGE ======================== */
.badge{
  display:inline-block;
  background:var(--red);
  color:#fff;
  font-size:10px;
  font-weight:700;
  min-width:16px;
  height:16px;
  line-height:16px;
  text-align:center;
  border-radius:8px;
  padding:0 4px;
  vertical-align:top;
  margin-left:2px;
}

/* ======================== CALLBACK LIST VIEW ======================== */
#view-callbacks .panel-title{display:flex;align-items:center;gap:10px;}
#view-summary .panel-title{display:flex;align-items:center;gap:10px;}
.cb-list{display:grid;grid-template-columns:1fr 1fr;gap:6px;}
.cb-item{
  background:var(--bg2);border:1px solid var(--border);border-radius:8px;
  padding:8px 10px;display:flex;flex-direction:column;gap:3px;min-width:0;
}
.cb-item-row{display:flex;justify-content:space-between;align-items:center;gap:6px;}
.cb-item-row-sub{font-size:11px;}
.cb-item-num{font-size:13px;font-weight:600;color:var(--t1);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0;}
.cb-item-time{font-size:10px;color:var(--t3);white-space:nowrap;flex-shrink:0;}
.cb-item-notes{font-size:11px;color:var(--t2);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0;}
.cb-item-by{font-size:10px;color:var(--t3);flex-shrink:0;}
.cb-item-actions{display:flex;gap:4px;margin-top:4px;}
.cb-action-call,.cb-action-cancel{
  flex:1;padding:3px 8px;border:none;border-radius:5px;font-size:11px;font-weight:600;cursor:pointer;text-align:center;
}
.cb-action-call{background:var(--green);color:#fff;}
.cb-action-call:hover{background:#16a34a;}
.cb-action-cancel{background:var(--bg3);color:var(--t2);border:1px solid var(--border);}
.cb-action-cancel:hover{background:var(--border2);color:var(--t1);}
.cb-badge-private{display:inline-block;font-size:9px;font-weight:600;padding:1px 5px;border-radius:3px;background:rgba(99,102,241,.15);color:#818cf8;border:1px solid rgba(99,102,241,.3);vertical-align:middle;margin-left:4px;}

/* THEME PICKER */
.theme-btn{background:transparent;border:1px solid var(--border);border-radius:8px;width:36px;height:36px;display:flex;align-items:center;justify-content:center;cursor:pointer;color:var(--t2);transition:all .15s;margin-right:8px;flex-shrink:0;}
.theme-btn:hover{background:var(--bg2);color:var(--t1);border-color:var(--border2);}
.theme-picker{position:absolute;top:calc(100% + 6px);right:0;background:var(--bg1);border:1px solid var(--border);border-radius:12px;padding:16px;width:240px;z-index:100;box-shadow:0 16px 48px rgba(0,0,0,.5);}
.theme-picker-title{font-size:13px;font-weight:600;margin-bottom:12px;color:var(--t1);}
.theme-field{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px;}
.theme-field label{font-size:12px;color:var(--t2);}
.theme-field input[type=color]{width:36px;height:30px;border:1px solid var(--border);border-radius:6px;padding:1px;background:var(--bg2);cursor:pointer;}
.theme-field input[type=color]::-webkit-color-swatch-wrapper{padding:2px;}
.theme-field input[type=color]::-webkit-color-swatch{border:1px solid var(--border2);border-radius:4px;}
.theme-actions{display:flex;gap:6px;margin-top:12px;}
.topbar-right{position:relative;}

/* ======================== RESPONSIVE - SMALL PHONE 360px ======================== */
/* ======================== AGENT RANK TODAY ======================== */
.summary-rank-card .sc-value{padding:0;margin-top:4px;}
.rank-list{display:flex;flex-direction:column;gap:3px;width:100%;}
.rank-item{display:flex;align-items:center;gap:6px;padding:4px 6px;border-radius:5px;font-size:12px;background:var(--bg3);border:1px solid var(--border);}
.rank-item.rank-me{background:rgba(59,130,246,.12);border-color:var(--accent);}
.rank-pos{font-family:var(--mono);font-weight:600;color:var(--t2);min-width:20px;text-align:right;}
.rank-name{flex:1;font-weight:500;color:var(--t1);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;}
.rank-calls{font-family:var(--mono);font-size:11px;color:var(--t2);white-space:nowrap;}

@media(max-width:360px){
  .login-wrap{padding:12px;}
  .login-card{padding:20px;}
  .keypad{gap:3px;}
  .key{padding:8px 2px 6px;font-size:14px;}
  .key sub{font-size:6px;}
  .qa-btn{min-width:100%;}
}

/* ======================== QUEUE VIEW ======================== */
.queue-list{display:flex;flex-direction:column;gap:8px;}
.queue-group{background:var(--bg2);border:1px solid var(--border);border-radius:10px;overflow:hidden;}
.queue-group-title{display:flex;align-items:center;gap:8px;padding:10px 14px;font-size:13px;font-weight:600;color:var(--t1);background:var(--bg3);border-bottom:1px solid var(--border);flex-wrap:wrap;}
.queue-badge{font-size:10px;font-weight:700;padding:2px 8px;border-radius:10px;margin-left:auto;}
.qb-waiting{background:var(--red);color:#fff;}
.qb-empty{background:var(--bg);color:var(--t3);}
.queue-meta{font-size:10px;color:var(--t2);font-weight:400;font-family:var(--mono);}
.queue-callers{display:flex;flex-direction:column;}
.queue-caller{display:flex;align-items:center;gap:8px;padding:8px 14px;border-bottom:1px solid var(--border);cursor:pointer;transition:background .12s;}
.queue-caller:last-child{border-bottom:none;}
.queue-caller:hover{background:var(--bg3);}
.qc-pos{font-family:var(--mono);font-size:11px;color:var(--t3);min-width:24px;}
.qc-num{flex:1;font-size:13px;font-weight:600;font-family:var(--mono);color:var(--t1);}
.qc-wait{font-size:11px;color:var(--t3);font-family:var(--mono);}
.qc-answer{width:28px;height:28px;border:none;border-radius:6px;background:var(--green);color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:14px;transition:all .15s;flex-shrink:0;}
.qc-answer:hover{transform:scale(1.1);box-shadow:0 0 8px var(--green);}
.queue-no-callers{padding:12px 14px;font-size:12px;color:var(--t3);text-align:center;}
.queue-members{display:flex;flex-wrap:wrap;gap:4px;padding:8px 14px;border-top:1px solid var(--border);}
.queue-member{display:flex;align-items:center;gap:5px;padding:3px 8px;background:var(--bg);border:1px solid var(--border);border-radius:5px;font-size:11px;}
.qm-dot{width:6px;height:6px;border-radius:50%;flex-shrink:0;}
.qm-avail{background:var(--green);box-shadow:0 0 4px var(--green);}
.qm-busy{background:var(--red);}
.qm-ring{background:var(--amber);animation:qmPulse .8s infinite;}
@keyframes qmPulse{0%,100%{opacity:1;}50%{opacity:.4;}}
.qm-off{background:var(--t3);}
.qm-name{font-family:var(--mono);color:var(--t1);}
.qm-status{color:var(--t2);font-size:10px;}